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Helpful Links

Crown Email access:        https://email.crown.edu

Password resets:             https://password.crown.edu

Install Skype for Business / MS Office / MS Teams:  https://email.crown.edu

Another place to find MS Teams:  https://teams.microsoft.com/download

 

VPN Access

VPN Access will be provided to remote workers as needed.

Please send a request to helpdesk@crown.edu so we can

set up your account.

The Windows Version of the VPN software, called NetExtender can

be downloaded by logging in to https://remote.crown.edu:4433

use your Crown username and password and the domain: CROWN

The Mac version of the software can be found at the Apple App store and

it is called SonicWall Mobile Connect

More complete instructions for Windows and Mac are attached below.

 

Share Screen with Technician

If asked to by an IT staff member, please click on the following link to start a screen-sharing session: https://crownedu.bomgarcloud.com/

Help Desk Hours:  The helpdesk office is closed until further notice.
Please send an email to helpdesk@crown.edu if you need help.
Messages are being monitored and replied to Monday thru Friday.
Phone Numbers:
952.446.HELP
952.446.4357

Email: helpdesk@crown.edu

Location: Main S103, 1st floor near elevator

 

Wi-Fi:   Crown Secure   Password: Crown100

Wi-Fi:   Crown              Password: Crown1916

 

These may help you to help yourself...
Title Description File type

This document provides detailed instructions for setting a new password or resetting a forgotten password.  If you just want the links, visit the HOME tab of this site. 

.pdf

A quick at-a-glance summary of the various IT Resources at Crown College

.pdf

Please read these updated minimum technology requirements for the 2019-2020 school year. Keep an eye on your Crown email for IT updates throughout the semester.

Minimum Technical Requirements

  • For web browsers, use one of the web browsers listed here: Canvas' Supported Browsers
    • We recommend using Mozilla Firefox or Google Chrome to access any of Crown's web services.
  • For Microsoft Office, you will need Microsoft Office 2010 or newer for Windows computers, or 2011 or newer for Apple computers.

Contact the Help Desk at [952-446-4357] or helpdesk@crown.edu if you have questions regarding technology at Crown College.

 

Controlling Junk email

Microsoft Office 365 filters spam and other unwanted email from reaching your mailbox - most of the time.  

If you want more control over what email you receive, the following article from Microsoft explains how you can use features of Outlook to further reduce unwanted email:

support.office.com/en-us/article/overview-of-the-junk-email-filter

Mobility Print - Printing from personal devices

New and Improved Feature Available for Printing from Your Personal Device:

Note: If you are an employee, do NOT follow these steps on your Crown-issued computer.  The Mobility Print feature is only used for printing from personal devices.

Mobility Print allows you to print from your iOS, Android, Windows, Mac OS, and Chrome OS devices. The feature allows printing different file formats, choosing number of copies, choosing B&W or color, 2-sided or 1-sided, choosing portrait or landscape orientation, and choosing to print some or all pages of a print job.

To set up Mobility Print, click the link: http://mp.crown.edu from the device you want to be able to print from.  The webpage will show a set of instructions that are specific to the OS type of your device.  During the setup process, you will only see one option for a printer: FollowMeRicoh PCL

How to identify a phishing email

How do I know if that email is real?   Look at the attached reference for some tips.