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Help Desk Hours:
Monday thru Friday: 7:30am-5:30pm
Tuesday and Thursday evenings: 6:30pm-9pm

Phone Numbers:
952.446.HELP
952.446.4357

Email: helpdesk@crown.edu

Location: Main S103, 1st floor near elevator

 

Wi-Fi:   Crown Secure   Password: Crown100

Wi-Fi:   Crown              Password: Crown1916

 

Helpful Links

Crown Email access:        https://email.crown.edu

Password resets:             https://password.crown.edu

Install MS Office / MS Teams:  https://email.crown.edu

Another place to find MS Teams:  https://teams.microsoft.com/download

 

Share Screen with Technician

If asked to by an IT staff member, please click on the following link to start a screen-sharing session: https://crownedu.bomgarcloud.com/

These may help you to help yourself...

This document provides detailed instructions for setting a new password or resetting a forgotten password.  If you just want the links, visit the HOME tab of this site. 

(.pdf, 531K)

A quick at-a-glance summary of the various IT Resources at Crown College

(.pdf, 695K)

Please read these updated minimum technology requirements for the 2020-2021 school year. Keep an eye on your Crown email for IT updates throughout the semester.

Minimum Technical Requirements

  • For web browsers, use one of the web browsers listed here: Canvas' Supported Browsers
    • We recommend using the latest versions of Mozilla Firefox or Google Chrome to access any of Crown's web services.
  • For Microsoft Office, you will need Microsoft Office 2016 or newer for Windows computers, or Microsoft Office 2019 or newer for Apple computers.

Contact the Help Desk at [952-446-4357] or helpdesk@crown.edu if you have questions regarding technology at Crown College.

 

System Status Links

Check out these links for updates on current service outages:

Canvas, our LMS - Learning Management System:    https://status.instructure.com

Microsoft, for email, Teams, OneDrive, SharePoint:    https://status.office365.com/

Google, for your personal email, hangouts, GoogleDrive:  https://www.google.com/appsstatus

 

CANVAS HELP

Here are some documents to help with various aspects of using Canvas:

Accessing Conferences from Mobile Devices.docx

 

How to identify a phishing email

How do I know if that email is real?   Look at the attached reference for some tips.