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Help Desk

Welcome To Crown College's IT Help Desk

Helpful Links

Crown Email access:        https://email.crown.edu

Password resets:             https://password.crown.edu

Install Skype for Business / MS Office / MS Teams:  https://email.crown.edu

Another place to find MS Teams:  https://teams.microsoft.com/download

 

Share Screen with Technician

If asked to by an IT staff member, please click on the following link to start a screen-sharing session: https://crownedu.bomgarcloud.com/

VPN Access

VPN Access will be provided to remote workers as needed.

DOWNLOAD the VPN installation document below for Windows or MAC. 

Please send a request to helpdesk@crown.edu so we can

set up your account.  

The Windows Version of the VPN software, called NetExtender can

be downloaded by logging in to https://remote.crown.edu:4433

use your Crown username and password and the domain: CROWN

The Mac version of the software can be found at the Apple App store and

it is called SonicWall Mobile Connect

More complete instructions for Windows and Mac are attached below.

 

Help Desk Hours:  The helpdesk office is closed until further notice.
Please send an email to helpdesk@crown.edu if you need help.
Messages are being monitored and replied to Monday thru Friday.
Phone Numbers:
952.446.HELP
952.446.4357

Email: helpdesk@crown.edu

Location: Main S103, 1st floor near elevator

 

Wi-Fi:   Crown Secure   Password: Crown100

Wi-Fi:   Crown              Password: Crown1916

 

Help Desk Handouts

View all handouts
These may help you to help yourself...

This document provides detailed instructions for setting a new password or resetting a forgotten password.  If you just want the links, visit the HOME tab of this site. 

(.pdf, 531K)
Download Password Reset Directions

A quick at-a-glance summary of the various IT Resources at Crown College

(.pdf, 695K)
Download Help Desk Quick Links Brochure

Minimum Technical Requirements for Students

Please read these updated minimum technology requirements for the 2020-2021 school year. Keep an eye on your Crown email for IT updates throughout the semester.

Minimum Technical Requirements

  • For web browsers, use one of the web browsers listed here: Canvas' Supported Browsers
    • We recommend using the latest versions of Mozilla Firefox or Google Chrome to access any of Crown's web services.
  • For Microsoft Office, you will need Microsoft Office 2016 or newer for Windows computers, or Microsoft Office 2019 or newer for Apple computers.

Contact the Help Desk at [952-446-4357] or helpdesk@crown.edu if you have questions regarding technology at Crown College.

 

IT Notices

System Status Links
Wed, Apr 8 2020 at 12:29 PM

Check out these links for updates on current service outages:

Canvas, our LMS - Learning Management System:    https://status.instructure.com

Microsoft, for email, Teams, OneDrive, SharePoint:    https://status.office365.com/

Google, for your personal email, hangouts, GoogleDrive:  https://www.google.com/appsstatus

 

CANVAS HELP
Wed, Apr 8 2020 at 12:04 PM

Here are some documents to help with various aspects of using Canvas:

Accessing Conferences from Mobile Devices.docx

 

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Security Bulletins

How to identify a phishing email
Tue, Jun 20 2017 at 4:09 PM

How do I know if that email is real?   Look at the attached reference for some tips.

 

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Computer Software