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Help Desk

Welcome To Crown College's IT Help Desk

Helpful Links

Wi-Fi:   Crown              Password: Crown1916

*NEW* Password Reset:  Microsoft Online Password Reset

Crown Email access:        https://email.crown.edu

Password resets:             https://password.crown.edu

Canvas LMS:                  https://canvas.crown.edu

Install MS Office:            https://email.crown.edu

MS Teams web:              https://teams.crown.edu

our.crown.edu:               https://our.crown.edu

Mobile Print:                   https://mp.crown.edu

Crown public web site:    https://www.crown.edu

Microsoft Product Training:   https://support.microsoft.com/en-us/training

Help Desk Hours During On-Campus Class Sessions (Late August to Mid-May)
Monday thru Friday: 7:30am-5:30pm
Tuesday and Thursday evenings: 6:30pm-9pm

Help Desk Hours During Summer (Mid-May to Late August)
Monday thru Friday: 8am-5pm, subject to staff availability


Phone Numbers:
952.446.HELP
952.446.4357

Email: helpdesk@crown.edu

Location: Main S103, 1st floor near elevator

Wi-Fi:   Crown              Password: Crown1916

 

Share Screen with Technician

If asked to by an IT staff member, please click on the following link to start a screen-sharing session: https://crownedu.bomgarcloud.com/

Help Desk Handouts

These may help you to help yourself...

This document provides detailed instructions for setting a new password or resetting a forgotten password.  If you just want the links, visit the HOME tab of this site. 

(.pdf, 531K)
Download Password Reset Directions

A quick at-a-glance summary of the various IT Resources at Crown College

(.pdf, 695K)
Download Help Desk Quick Links Brochure

Minimum Technical Requirements for Students

Please read these updated minimum technology requirements for the current school year. Keep an eye on your Crown email for IT updates throughout the semester.

Minimum Technical Requirements

  • For web browsers, use one of the web browsers listed here: Canvas' Supported Browsers
    • We recommend using the latest releases of Mozilla Firefox or Google Chrome or Microsoft Edge to access any of Crown's web services.  Microsoft Internet Explorer is NOT supported.   
  • For Microsoft Office, you will need the current release of Microsoft 365 for Windows or Mac computers.
  • Your classwork computer should be able to run a current supported release of the operating system of Microsoft Windows or Apple iOS.  Keeping your system up to date with the latest Operating System patches is recommended.
    • Computers are available on campus for student use in our Library or Computer Labs, subject to availability 
  • A SmartPhone running the latest release of iOS or Android is highly recommended. Student Apps are offered for student engagement, online learning, door access, print access, library and dining.

 

Contact the Help Desk at [952-446-4357] or helpdesk@crown.edu if you have questions regarding technology at Crown College.

 

IT Notices

System Status Links

Wed, Apr 8 2020 at 12:29 PM

Check out these links for updates on current service outages:

Canvas, our LMS - Learning Management System:    https://status.instructure.com

Microsoft, for email, Teams, OneDrive, SharePoint:    https://status.office365.com/ or Azure status

Google, for your personal email, hangouts, GoogleDrive:  https://www.google.com/appsstatus

 

CANVAS HELP

Wed, Apr 8 2020 at 12:04 PM

Here are some documents to help with various aspects of using Canvas:

Accessing Conferences from Mobile Devices.docx

 

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Security Bulletins

How to identify a phishing email

Tue, Jun 20 2017 at 4:09 PM

How do I know if that email is real?   Look at the attached reference for some tips.

 

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Computer Software