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Office Hours

Help Desk Hours
Monday - Friday: 7:30a - 5:30p
Tuesday - Thursday evenings: 6:30p - 9p

Help Desk Summer Hours (Mid-May to Late August)
Monday - Friday: 8a - 5p

Contact Info

Phone Numbers:  (Phone answered during office hours)


Location: Main S103, 1st floor near elevator

Wi-Fi:   Crown              Password: Crown1916

Share Screen with Technician

If asked to by an IT staff member, please click on this link to start a screen-sharing session



Crown Email:



Canvas LMS:

Username: lastnamefi22  

Username: lastnamefi22


**All three of the above sites use the same password.  If you need to reset your password, use:

Microsoft Online Password Reset  This site needs your entire Crown email address (

**Login/Password issues? Please contact us at or 952-446-4357


**Change personal email? Please contact our Registrar at or 952-446-4450



Here are the three apps for our smart devices that have replaced plastic ID cards:  (1-door access, 2-meal/library, 3-printing)





What app is that?


How do I get this app?


How does it work?


Where do I get more help?



I need an ID to get in the door!


HID Mobile Access App



An invitation from shows where to download and how to set up.


Wait for the invite email. Downloading it on you own will not work.



It is your ID Card for Door Access.


The app needs to be active on your smart device to work.




You will be sent an email with instructions. has a FAQ about this app.


IT Helpdesk





I need an ID to scan for meals & library!


Crown Connect Community App



Follow instructions in the invitation email from Martha to get started on that app.


App Store or Google Play

Login with your Crown Credentials and set up your profile.





It has your ID Bar-Code for Meals and Library.


Find it on the menu

More - ID Card


Ask others that have it for help!


IT Helpdesk




I need an ID to use the copier!





Instructions on how to get this app are posted at our Ricoh Copiers. 


You need to be at one of our RICOH copiers to get registered.




It is your ID Card for releasing print jobs at the copier.


The app needs to be active on your smart device to be scanned at the copier ID reader.


See the instructions at our copiers.


Visit us at the

IT Helpdesk if you still need help.


Please email or stop by Main S103 for accommodations on the access you need.



Helpful Links

Password Reset:              Microsoft Online Password Reset

Crown Email access:

Canvas LMS:        

Install MS Office:  

MS Teams web:           

Mobile Print:         (Printing from your personal device to Crown copiers)

Crown public web site:

Microsoft Product Training:


FAQ: Apps for door and other access

Questions About The HID Mobile Access App for Door Access  (Scroll down for other Crown Apps)

Where to I get the app for my smart device?

-You will be sent an invitation from that includes instructions on how to get the app and a one-time setup code to enable it on your device. Finding and downloading the app on your own will not work.  You need an invitation email.

-The app does not give you access, it just allows the access you are granted by housing to be enabled on your device.

-Students: the Check In process must be complete before access will work on your device

Does my app need to be open to work?

-No, but you need to have the "Allow Mobile Access When" setting set to "always" if you want it to work while the app is in the background.

How do I avoid this app draining all my battery?

-The app can be turned off when not in use.  Turn it on before arriving at a door so it is ready when you need it.  Turn it off after that if you want to conserve power. Some devices will show which apps are drawing the most power.  Check that in your settings to see how this app compares to others with battery use.

What’s the difference between location ALWAYS on or only when using the app?

-ALWAYS will allow the app to run in the background and provide access service while it is running, and not active.

What do I do when my phone stops working?

-Restarting your phone weekly, keeping current on updates, having a routine charging schedule, shutting down unnecessary apps are all ways to improve the reliability of your device.  If your phone is non-operational, please visit the Crown IT Helpdesk at S103 for recommendations on how to get repairs.  We can help make other arrangements for door access while your phone is being repaired.

What do I do if my app stops working?

-Make sure you do not have any other Tap and Pay cards close to the phone.  Shut down other apps on the device.  Completely power-off the device, wait a minute and restart.  Re-start the app and try again. What needs to be turned on for this app to work?

-Bluetooth needs to be on.  The device must support NFC (near field communication).  The setting "Allow Location Access" only needs to be on "always" if you want the app to work in the background.  If you select "while using the app" then the app will need to be open to work.  HID Mobile Access does not track your physical location but the app uses location services features to detect when you are in close proximity of supported readers.   

Can it work when my phone is communicating with another Bluetooth device (ie. Airpods)?

-Yes, the app supports operation of other Bluetooth devices while operating.  The Beat Goes On.

Does this app operate differently on different types of phones?

-Not all phones, models and users of the devices are the same.  The device needs to support NFC, Bluetooth and have the compute power and space to support that app.  Other apps may interfere.  Visit the Helpdesk so we can help determine why your device is not functioning.

If I do not have a phone for a period of time due to an unexpected malfunction, how will I access the building?

-Visit the Helpdesk so we can make other arrangements.  Your roommate, RA or other Student Life staff will have the ability to help after hours.

How close does my phone have to be to the reader to open the door?

-Within six inches is a good rule, but devices have varying NFC power abilities.  You may need to experiment to find the distance that works for your device.  Some Android devices need to be rotated or twisted to activate the reader.

What do I do if an error alert shows up on my phone when I’m trying to access the building?

-Write down or screen shot the error and send it to Close all apps, reboot the phone and try again.  It is good to keep your device clean of unused apps, rebooted weekly, charged on a routine cycle, kept out of the cold when not in use and up to date with the latest software releases.  Visit us at the Crown IT Helpdesk if you continue to have issues.

What happens if my phone is dead?

-If it is after hours and you are stuck outside, go to a place where there are others who can help contact someone from your residence that can let you in.  Contact your RA or other Student Life staff.  There are charging stations in the Coffee Shop, Library and the Commuter lounge.  Keep your phone warm in the winter, free of excess running apps, charged on a routine schedule and rebooted weekly to improve reliability.  

The Crown IT Helpdesk can help with HID Mobile and other App issues and questions. 

Visit us at S103 or or 952-446-4357

Can I use my new smart app for discounts at our participating outside partners?

It is good to call ahead and ask what outside partners will accept as proof of being a student, faculty or staff of Crown College.  The Crown Connect app is a good app to show at these partners.  Having access to the Crown Connect app proves your connection to Crown College.

Please read these updated minimum technology requirements for the current school year. Keep an eye on your Crown email for IT updates throughout the semester.

Minimum Technical Requirements

  • For web browsers, use one of the web browsers listed here: Canvas' Supported Browsers
    • We recommend using the latest releases of Mozilla Firefox or Google Chrome or Microsoft Edge to access any of Crown's web services.  Microsoft Internet Explorer is NOT supported.   
  • For Microsoft Office, you will need the current release of Microsoft 365 for Windows or Mac computers.
  • Your classwork computer should be able to run a current supported release of the operating system of Microsoft Windows or MacOS.  Keeping your system up to date with the latest Operating System patches is recommended.
    • Computers are available on campus for student use in our Library or Computer Labs, subject to availability.
  • A SmartPhone running the latest release of iOS or Android is highly recommended. Student Apps are offered for student engagement, online learning, door access, print access, library, and dining.


Contact the Help Desk at [952-446-4357] or if you have questions regarding technology at Crown College.


Cengage help links from Cengage

Thank you for partnering with us to deliver Cengage Unlimited (CU) subscriptions to your students. With the start of classes quickly approaching, I wanted to reach out to make sure you and the faculty at Crown College have everything to get up and running with CU for the Spring term.   


Ensure Day One Access! 

To ensure your faculty’s Cengage materials are set up and students have access on day one, please forward the resources below to faculty included in courses within your Cengage Unlimited agreement.  

o   Instructors Getting Started Resources:

o   Students Getting Started Resources:

o   Live Student Support for Class Starts:


Any faculty who needs assistance with setting up their courses or training can simply fill out this form and a Cengage representative will reach out with next steps.   

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