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Help Desk Hours: 

Monday-Friday, 8:00am-5:00pm CST
Closed During Chapel Mon, Wed, Fri 10:00am till 11:00am

Phone Numbers:

Location: Main S103, 1st floor near elevator


If asked to by an IT staff member, please click on the following link to start a screen-sharing session:

These may help you to help yourself...
Virus protection and Removal Help Sheet (.docx, 56K)
Password Reset Directions (.pdf, 531K)

This document provides detailed instructions for setting a new password or resetting a forgotten password.  If you just want the links, visit the HOME tab of this site. 

Help Desk Quick Links Brochure (.pdf, 695K)

A quick at-a-glance summary of the various IT Resources at Crown College

Adobe Acrobat Reader is required to view and print PDF files.

Please read these updated minimum technology requirements for the 2016-2017 school year. Keep an eye on your Crown email for IT updates throughout the semester.

Technical Requirements

  • The minimum requirements for your computer operating system are Windows 7 or newer for PCs, or Mac OS X 10.9 Mavericks or newer for Apple computers. 
  • We recommend using Mozilla Firefox or Google Chrome to access Crown's web services.
  • For browser compatibility with Canvas LMS please go to this website > 
  • You will need Microsoft Office 2010 or newer  for Windows computers, or 2011 or newer for Apple computers. The software is available for Crown students for free at or at a discount to purchase by logging into and clicking on the appropriate link under the Help Desk tab.

Contact the Help Desk at [952-446-HELP 952-446-4357] or if you have questions regarding technology at Crown College.


New and Improved Feature Available for Printing from Your Personal Device:

Note: If you are an employee, do NOT follow these steps on your Crown-issued computer.  The Mobility Print feature is only meant for printing from personal devices.

The new Mobility Print feature is now available and will be replacing the Web Print feature.  Mobility Print allows you to print from your iOS, Android, Windows, Mac OS, and Chrome OS devices.  Other benefits over the current Web Print feature include: printing from many different file formats, choosing number of copies, choosing B&W or color, 2-sided or 1-sided, choosing portrait or landscape orientation, and choosing to print some or all pages of a print job.

There are different instructions for each of the 5 OS types.  To set up Mobility Print on your device, click on this link: from the device you want to be able to print from.  The link will bring you to a webpage with a set of instructions that are specific to the OS type of your device.  During the setup process, you will only see one option for a printer: FollowMeRicoh PCL

Given the many benefits of Mobility Print over Web Print, the current Web Print feature will be phased out at the end of this month.

Using RICOH Copiers and Printers

The Ricoh Copier devices are located at:

S132 - 1st South Copy room

N102 - NT Computer Lab

A102 - Athletic Office

W210 - 2nd West Copy room

N200 - Front Entrance Reception

N326 - Faculty Atrium

N427 - Library by the circulation desk

W402 - Library West Wing Lab 

Training videos can be found at:


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How do I know if that email is real?   Look at the attached reference for some tips.


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