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Help Desk Hours: 
Monday-Friday: 7:30am-5:30pm CST
Tuesday and Thursday Evenings: 6:30pm-10:00pm CST
Closed During Chapel: Mon, Wed, Fri 10:00am-11:00am

Phone Numbers:
952.446.HELP
952.446.4357

Email: helpdesk@crown.edu

Location: Main S103, 1st floor near elevator

 

Share Screen with Technician

If asked to by an IT staff member, please click on the following link to start a screen-sharing session: https://crownedu.bomgarcloud.com/

These may help you to help yourself...

This document provides detailed instructions for setting a new password or resetting a forgotten password.  If you just want the links, visit the HOME tab of this site. 

(.pdf, 531K)

A quick at-a-glance summary of the various IT Resources at Crown College

(.pdf, 695K)

Please read these updated minimum technology requirements for the 2018-2019 school year. Keep an eye on your Crown email for IT updates throughout the semester.

Technical Requirements

  • The minimum requirements for your computer operating system are Windows 7 or newer for PCs, or Mac OS X 10.9 Mavericks or newer for Apple computers. 
  • We recommend using Mozilla Firefox or Google Chrome to access Crown's web services.
  • For browser compatibility with Canvas LMS please go to this website > http://help.instructure.com 
  • You will need Microsoft Office 2010 or newer for Windows computers, or 2011 or newer for Apple computers. The software is available for Crown students for free at email.crown.edu via your Crown email account.

Contact the Help Desk at [952-446-4357] or helpdesk@crown.edu if you have questions regarding technology at Crown College.

 

Controlling Junk email

Microsoft Office 365 filters spam and other unwanted email from reaching your mailbox - most of the time.  

If you want more control over what email you receive, the following article from Microsoft explains how you can use features of Outlook to further reduce unwanted email:

support.office.com/en-us/article/overview-of-the-junk-email-filter

Mobility Print - Printing from personal devices

New and Improved Feature Available for Printing from Your Personal Device:

Note: If you are an employee, do NOT follow these steps on your Crown-issued computer.  The Mobility Print feature is only used for printing from personal devices.

Mobility Print allows you to print from your iOS, Android, Windows, Mac OS, and Chrome OS devices. The feature allows printing different file formats, choosing number of copies, choosing B&W or color, 2-sided or 1-sided, choosing portrait or landscape orientation, and choosing to print some or all pages of a print job.

To set up Mobility Print, click the link: http://mp.crown.edu from the device you want to be able to print from.  The webpage will show a set of instructions that are specific to the OS type of your device.  During the setup process, you will only see one option for a printer: FollowMeRicoh PCL

How to identify a phishing email

How do I know if that email is real?   Look at the attached reference for some tips.