Questions About The HID Mobile Access App for Door Access (Scroll down for other Crown Apps)
Where to I get the app for my smart device?
-You will be sent an invitation from helpdesk@crown.edu that includes instructions on how to get the app and a one-time setup code to enable it on your device. Finding and downloading the app on your own will not work. You need an invitation email.
-The app does not give you access, it just allows the access you are granted by housing to be enabled on your device.
-Students: the Check In process must be complete before access will work on your device
What if I do not have a smart device?
-Visit us at the Crown IT Helpdesk at S103, or helpdesk@crown.edu or 952-446-4357 to make other arrangements for door access.
Does my app need to be open to work?
-No, but you need to have the "Allow Mobile Access When" setting set to "always" if you want it to work while the app is in the background.
How do I avoid this app draining all my battery?
-The app can be turned off when not in use. Turn it on before leaving your residence so it is ready when you need it. Turn is off after that if you want to conserve power. Some devices will show which apps are drawing the most power. Check that in your settings to see how this app compares to others on your device.
What’s the difference between location ALWAYS on or only when using the app?
-ALWAYS will allow the app to run in the background and provide access service while it is running, and not active.
What do I do when my phone stops working?
-Restarting your phone weekly, keeping current updates on it, having a routine charging schedule, shutting down unnecessary apps are all ways to improve the reliability of your device. If your phone is non-operational, please visit the Crown IT Helpdesk at S103. We can help make other arrangements for door access while your phone is being repaired.
What do I do if my app stops working?
-Make sure you do not have any other Tap and Pay cards close to the phone. Shut down all apps on the device. Completely power-off the device, wait a minute and restart. Re-start the app and try again. Visit the IT Helpdesk for help.
What needs to be turned on for this app to work?
-Bluetooth needs to be on. The device must support NFC (near field communication). The setting "Allow Location Access" only needs to be on "always" if you want the app to work in the background. If you select "while using the app" then the app will need to be open to work. HID Mobile Access does not track your physical location but the app uses location services features to detect when you are in close proximity of supported readers.
Can it work when my phone is communicating with another Bluetooth device (ie. Airpods)?
-Yes, the app supports operation of other Bluetooth devices while operating. The Beat Goes On.
Does this app operate differently on different types of phones?
-Not all phones, models and users of the devices are the same. The device needs to support NFC, Bluetooth and have the compute power and space to support that app. Other apps may interfere. Visit the Helpdesk so we can help determine why your device is not functioning.
If I do not have a phone for a period of time due to an unexpected malfunction, how will I access the building?
-Visit the Helpdesk so we can make other arrangements. Your roommate, RA or other Student Life staff will have the ability to help after hours.
How close does my phone have to be to the reader to open the door?
-Within six inches is a good rule, but devices have varying NFC power abilities. Find the distance that works for your device.
What do I do if an error alert shows up on my phone when I’m trying to access the building?
-Write down or screen shot the error and send it to helpdesk@crown.edu Close all apps, reboot the phone and try again. It is good to keep your device clean of unused apps, rebooted weekly, charged on a routine cycle, kept out of the cold when not in use and up to date with the latest software releases. Visit us at the Crown IT Helpdesk if you continue to have issues.
What happens if my phone is dead?
-If it is after hours and you are stuck outside, go to a place where there are others who can help contact someone from your residence that can let you in. Contact your RA or other Student Life staff. There are charging stations in the Coffee Shop, Library and the Commuter lounge. Keep your phone warm in the winter, free of excess running apps, charged on a routine schedule and rebooted weekly to improve reliability.
The Crown IT Helpdesk can help with HID Mobile and other App issues and questions.
Visit us at S103 or helpdesk@crown.edu or 952-446-4357
Can I use my new smart app for discounts at our participating outside partners?
It is good to call ahead and ask what outside partners will accept as proof of being a student, faculty or staff of Crown College. The Crown Connect app is a good app to show at these partners. Having access to the Crown Connect app proves your connection to Crown College.
I thought the Crown Connect app replaced everything about our old plastic cards, do we need three apps now?
There are three apps to replace the functions of the legacy plastic cards. The Crown Connect app for meals, library, chapel check in, the HID Mobile app for door access and the BLE app for copier access.
What are the three apps that replace the plastic ID cards?
There are three smart device apps for the following three areas:
1-HID door access app. The Crown helpdesk can issue you a plastic card instead of using this app. There is a $10 fee for the first card, and a $25 replacement fee if it is lost or stolen.
2-Crown Connect, community communications app, to keep up with Crown community events. This app also has a place for your bar-code for meals and library use. We can print that bar-code on the door access card for you. The Crown Connect app is also used to check in for Chapel. Please contact Student Development about how Chapel and other event check in will work for you without the Crown Connect app.
3-BLE app for releasing print jobs at the printer. You can log in at the printer each time you need to print without using the BLE app.
What do these apps do with my personal information?
Crown college uses these apps to provide access to our community and buildings and to provide other services that you need as a student. The apps themselves also need to know about you in order to provide these services. Here are their privacy policies:
Crown Connect, our campus community app: https://connect.crown.edu/terms?view=privacy
HID Mobile Door Access App: https://www.hidglobal.com/about/privacy/hid-mobile-access-application-privacy-notice
BLE NFC Print Access App: https://www.elatec-rfid.com/en-us/general-privacy-policy-statement