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Important Notice for Students:

Student passwords at Crown College have been merged into one. The same password is used on our.crown.edu, canvas.crown.edu, as well as your Office 365 email account.  Your one password works everywhere.

You are here:  Help Desk > Home
Help Desk Hours: 

Monday-Friday, 8am-4:30pm CST
Closed During Chapel Mon, Wed, Fri 10:00am till 11:00am

Phone Numbers:
952.446.HELP
952.446.4357

Email:helpdesk@crown.edu

Location: Main S103, 1st floor near elevator

 

 

These may help you to help yourself...
Virus protection and Removal Help Sheet (.docx, 56K)
Password Reset Directions (.pdf, 531K)

This document provides detailed instructions for setting a new password or resetting a forgotten password.  If you just want the links, visit the HOME tab of this site. 

Help Desk Quick Links Brochure (.pdf, 365K)

A quick at-a-glance summary of the various IT Resources at Crown College

Dell Education Discounts for Crown College (.pdf, 1281K)
Adobe Acrobat Reader is required to view and print PDF files.

Please read these updated minimum technology requirements for the 2016-2017 school year. Keep an eye on your Crown email for IT updates throughout the semester.

Technical Requirements

  • The minimum requirements for your computer operating system are Windows 7 or newer for PCs, or Mac OS X 10.9 Mavericks or newer for Apple computers. 
  • We recommend using Mozilla Firefox or Google Chrome to access Crown's web services.
  • For browser compatibility with Canvas LMS please go to this website > http://help.instructure.com 
  • You will need Microsoft Office 2010 or newer  for Windows computers, or 2011 or newer for Apple computers. The software is available for Crown students at a discount or for free by logging into our.crown.edu and clicking on the appropriate link under the Help Desk tab.

Contact the Help Desk at [952-446-HELP 952-446-4357] or helpdesk@crown.edu if you have questions regarding technology at Crown College.

 

The email password for your student email account at Crown is the same password that you already use for our.crown.edu, Canvas, and for logging on to campus computers.

The password that you currently use to log into our.crown.edu is being synced with the email system. This means that the password you currently use for our.crown.edu access will be the same password used to access your student email account.

If you currently use the same password for both our.crown.edu and email you do not need to do anything. If you currently have separate passwords, you will need to update the password currently used on your mobile or other devices to access email after this sync happens.

Crown has a self-service password change system at http://password.crown.edu This password change site requires that you have a valid, currently accessible secondary personal non-Crown email address registered at Crown. When a password reset is requested at http://password.crown.edu, a Crown password reset link is sent to your secondary personal email account.

Let us know at helpdesk@crown.edu or 952-446-4357 if you need help updating your password.

Most of us have been migrated to Office 365, and we have all Crown users moved by the end of July.

The first time you use Outlook for email on your PC or Mac after migration, you may be asked to close Outlook and re-open it again.

Lync (Skype for Business) will need to be completely shut down and restarted, and credentials entered again. The easiest way to do that is to restart your system.  (Which you should do every day anyway!)

After your mailbox is migrated the new web link is: http://email.crown.edu

Those with email archives will need to have them moved into your main email store with the assistance of IT.

Let us know at helpdesk@crown.edu or call 952-446-4357 if you  have any comments or questions about email.

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How do I know if that email is real?   Look at the attached reference for some tips.

 

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