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Help Desk Hours:
Monday thru Friday: 7:30am-5:30pm
Tuesday and Thursday evenings: 6:30pm-9pm

Phone Numbers:


Location: Main S103, 1st floor near elevator


Wi-Fi:   Crown Secure   Password: Crown100

Wi-Fi:   Crown              Password: Crown1916


Helpful Links

Crown Email access:

Password resets:

Install MS Office:

MS Teams web:

Microsoft Product Training:



Share Screen with Technician

If asked to by an IT staff member, please click on the following link to start a screen-sharing session:

These may help you to help yourself...

This document provides detailed instructions for setting a new password or resetting a forgotten password.  If you just want the links, visit the HOME tab of this site. 

(.pdf, 531K)

A quick at-a-glance summary of the various IT Resources at Crown College

(.pdf, 695K)

Please read these updated minimum technology requirements for the 2020-2021 school year. Keep an eye on your Crown email for IT updates throughout the semester.

Minimum Technical Requirements

  • For web browsers, use one of the web browsers listed here: Canvas' Supported Browsers
    • We recommend using the latest releases of Mozilla Firefox or Google Chrome or Microsoft Edge to access any of Crown's web services.
  • For Microsoft Office, you will need Microsoft Office 2016 or M365 or newer for Windows computers, or Microsoft Office 2019 or M365 or newer for Apple computers.
  • Your computer should be able to run a currently supported release of the operating system of Microsoft Windows or Apple IOS.

Contact the Help Desk at [952-446-4357] or if you have questions regarding technology at Crown College.


System Status Links

Check out these links for updates on current service outages:

Canvas, our LMS - Learning Management System:

Microsoft, for email, Teams, OneDrive, SharePoint:

Google, for your personal email, hangouts, GoogleDrive:



Here are some documents to help with various aspects of using Canvas:

Accessing Conferences from Mobile Devices.docx


How to identify a phishing email

How do I know if that email is real?   Look at the attached reference for some tips.